Frequently Asked Questions
Everything you need to know about your PoinsettiaStyle order.
What are your delivery options and costs?
We offer standard and express shipping across the UK and internationally. Orders over £50 qualify for free standard delivery, while express options are calculated at checkout based on your location.
How do I return an item?
You can return any unworn items in their original packaging within 30 days of delivery. Simply visit our returns portal to generate a shipping label and follow the instructions provided.
How do I find the right size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our brand-specific charts to ensure the perfect fit.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Can I track my order?
Yes, once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery's progress.
Are your products ethically sourced?
At PoinsettiaStyle, we are committed to sustainability. We partner with manufacturers who adhere to fair labor practices and utilize high-quality, durable materials to reduce fashion waste.