Returns & Exchanges
At PoinsettiaStyle.co.uk, we want you to be delighted with your purchase, but if you are not completely satisfied, you can return your items within 14 days of receipt for a refund or exchange. Please ensure all items are returned in their original condition with all tags and protective packaging intact.
Initiate Your Return
Log in to your account or visit our returns portal to select the items you wish to send back and receive your unique return authorization code.
Package the Items
Carefully place the unworn fashion items in their original packaging, ensuring the return form is included inside the parcel to avoid processing delays.
Ship the Parcel
Affix your prepaid or standard shipping label to the outside of the box and drop it off at your nearest designated courier point or post office.
Receive Refund or Exchange
Once our quality control team inspects your return, we will process your refund to the original payment method or dispatch your exchange within 5-7 working days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing